Happy Hounds Food Subscriptions
Everything you need to know about subscriptions. Learn how they work, manage your plan, and find answers to common questions.
Log in to my subscription dashboardWhy subscribe
What is a Happy Hounds subscription?
A subscription means your pup's fresh food arrives automatically, you pick the frequency, we handle the rest. No reordering, no empty bowls, no forgetting.
8% off every order
Subscribers always save on every order, automatically.
Flexible schedule
Choose 1, 2 or 4-weekly, whatever suits your pack.
Delivery or collection
Get it delivered (R92) or collect free from 131 Sir Lowry Rd.
Change anytime
Pause, skip, edit or cancel from your subscription dashboard.
Step by step
How to set up your subscription
Takes about 2 minutes, here's exactly what to do.
Create a customer account
You'll need an account to subscribe. Register here, it only takes a moment. You'll use this account later to log in and manage your subscription whenever you need to skip, pause, edit or make changes.
Choose your products & subscribe
On each product page, select Subscribe & Save. For each product, choose your quantity, size and packaging, then pick your shipping frequency: every 1, 2 or 4 weeks.
Choose delivery or collection at checkout
Select delivery (R92, Cape Town & surrounds) or free collection from 131 Sir Lowry Road, Foreshore, Cape Town, 8001.
Pay for your first order at checkout
Your first order is charged immediately at checkout, just like a regular purchase. This kicks off your subscription and gets your food on its way.
We remind you before every renewal
Before each new charge, we send you an email heads-up. Use that window to skip, edit, or pause before your card is charged.
How payment works
When does my card get charged?
First order
Charged at checkout
When you complete your first order, your card is charged immediately, just like any online purchase.
Order #2 onwards â automatic
Charged every 1, 2 or 4 weeks
Based on your chosen frequency, your saved card is charged automatically and your order is packed fresh.
Before each charge
You get an email reminder
We send an "Upcoming Order" email before every renewal so you have time to skip, edit, or pause before your card is charged.
Your card details aren't stored on the Happy Hounds website â they're securely processed by Paystack, our trusted payment partner.
Heads up: Your subscription renews on a rolling cycle based on your chosen frequency â weekly, every 2 weeks, or every 4 weeks â rather than on a fixed calendar date. This keeps your pup's supply consistent. You can always check your next renewal date on your subscription dashboard.
What you can do
Your subscription, your rules
Make any of these changes from your subscription dashboard.
Add / remove products
Change what's in your subscription
To add: Click on Subscriptions â "Manage subscription" â "Add items to order" â search for the product â select subscription or once-off â click "Add" then "Done."
To remove: Click on Subscriptions â "Manage subscription" â click "Manage" next to your items â click the bin icon â confirm "Remove."
Skip a delivery
Skip your next order
Click "Orders", then click "Skip", this will skip your next subscription order. A pop-up will ask you to confirm; click "Confirm" if you're sure.
Reschedule
Push out your next order date
Click "Orders" then click "Reschedule." A pop-up lets you select how far to push out the order, or choose a custom date. Click "Reschedule" once you've selected your preferred option.
Pay & process now
Process your order immediately
Go to Orders â click "Pay and process now." A pop-up will ask you to confirm and show your next payment date. Click "Process now" to proceed.
Change frequency
Switch between 1, 2 or 4-weekly
Go to Subscriptions â "Manage subscription" â click the pen icon next to your frequency â click the dropdown and select your preferred frequency. Tick the checkbox to acknowledge your card will be debited according to your new payment cycle.
Delivery or collection
Switch between delivery & collection
Go to Subscriptions â "Manage subscription" â click the pen icon next to your shipping option â click the dropdown and select your preferred shipping method.
Pause
Take a break without cancelling
Go to Subscriptions â "Manage subscription" â click "Pause." A pop-up will ask you to confirm, click "Pause."
Resume
Restart a paused subscription
Go to Subscriptions â "Manage subscription" â click "Resume." A pop-up will ask you to confirm, click "Resume." Please note your next order will be processed immediately.
Update payment method
Change your card details
Go to Subscriptions â "Manage subscription" â click the pen icon next to your card details â fill in your new card details â click "Pay ZAR 1." A R1 fee will be deducted to authenticate the transaction, this R1 will be refunded.
Thinking about cancelling?
Before you cancel, let's see if we can help.
Most cancellations have a quick fix. Select the option below that fits your situation:
If you still want to cancel: log into your dashboard â select your subscription â click "Cancel." Any order already charged will still be delivered.
Frequently asked
All your questions, answered
The things our pack members ask us most, especially around payments and managing their subscription.
Yes, you'll need a Happy Hounds customer account to subscribe. Create your account here. You'll use this to log in whenever you want to skip, pause, edit or make changes to your subscription.
Your first order is charged at checkout, immediately, just like a normal once-off purchase. After that, your card is charged automatically on a rolling cycle based on your chosen frequency (weekly, every 2 weeks, or every 4 weeks). You'll always receive an "Upcoming Order" email before any charge, giving you time to skip, edit, or pause if needed.
Yes, your card details are never stored on the Happy Hounds website. All payments are securely processed by Paystack, our trusted payment partner.
You can choose between every 1, 2 or 4 weeks. If food is piling up, switching to a less frequent option is the easiest fix, takes about 30 seconds from your subscription dashboard.
Your subscription renews on a rolling cycle based on your chosen frequency, weekly, every 2 weeks, or every 4 weeks, rather than on a fixed calendar date. This keeps your pup's supply consistent regardless of how long a given month is.
Yes, when adding any product to your subscription, you must select the quantity, size and packaging for each product individually. These selections are required for every item.
Yes! Collect for free from our store at 131 Sir Lowry Road, Foreshore, Cape Town, 8001. Delivery is available across Cape Town and surrounds for R92.
Simply skip it, click "Orders" then "Skip" before your renewal date. Your subscription stays active and resumes on the following cycle with no charge.
Absolutely, and we'd recommend it if you're going away, have a stockpile, or just need a breather. Pausing keeps all your settings intact so you don't have to set everything up again. Go to Subscriptions â Manage subscription â Pause.
We'll email you to let you know and give you time to update your payment details. Go to Subscriptions â Manage subscription â click the pen icon next to your card details. Your subscription won't be cancelled, we'll retry once your new card details are saved.
Log into your account, go to your subscription dashboard, select your active subscription, and click "Cancel." If your next order has already been charged, it will still be delivered. We'll confirm your cancellation by email.
