Happy Hounds Food Subscriptions
Everything you need to know about subscriptions. Learn how they work, manage your plan, and find answers to common questions.
Log in to my subscription dashboardWhy subscribe
What is a Happy Hounds subscription?
A subscription means your pup's fresh food arrives automatically, you pick the frequency, we handle the rest. No reordering, no empty bowls, no forgetting.
8% off every order
Subscribers always save on every order, automatically.
Flexible schedule
Choose 1, 2 or 4-weekly, whatever suits your pack.
Delivery or collection
Get it delivered (R92) or collect free from 131 Sir Lowry Rd.
Change anytime
Pause, skip, edit or cancel from your subscription dashboard.
Step by step
How to set up your subscription
Takes about 2 minutes, here's exactly what to do.
Create a customer account
You'll need an account to subscribe. Register here, it only takes a moment. You'll use this account later to log in and manage your subscription whenever you need to skip, pause, edit or make changes.
Choose your products & subscribe
On each product page, select Subscribe & Save. For each product, choose your quantity, size and packaging, then pick your shipping frequency: every 1, 2 or 4 weeks.
Choose delivery or collection at checkout
Select delivery (R92, Cape Town & surrounds) or free collection from 131 Sir Lowry Road, Foreshore, Cape Town, 8001.
Pay for your first order at checkout
Your first order is charged immediately at checkout, just like a regular purchase. This kicks off your subscription and gets your food on its way.
We remind you before every renewal
Before each new charge, we send you an email heads-up. Use that window to skip, edit, or pause before your card is charged.
How payment works
When does my card get charged?
First order
Charged at checkout
When you complete your first order, your card is charged immediately, just like any online purchase.
Order #2 onwards â automatic
Charged every 1, 2 or 4 weeks
Based on your chosen frequency, your saved card is charged automatically and your order is packed fresh.
Before each charge
You get an email reminder
We send an "Upcoming Order" email before every renewal so you have time to skip, edit, or pause before your card is charged.
Your card details aren't stored on the Happy Hounds website â they're securely processed by Paystack, our trusted payment partner.
Heads up: Your subscription renews on a rolling cycle based on your chosen frequency â weekly, every 2 weeks, or every 4 weeks â rather than on a fixed calendar date. This keeps your pup's supply consistent. You can always check your next renewal date on your subscription dashboard.
What you can do
Your subscription, your rules
Make any of these changes from your subscription dashboard.
Add / remove products
Change what's in your subscription
To add:
- Go to Subscriptions and click Manage subscription.
- Select Add items to order.
- Search for the product you'd like to add.
- Choose whether to add it as a subscription or a once-off item.
- Click Add, then Done to save your changes.
To remove:
- Go to Subscriptions and click Manage subscription.
- Click Manage next to your subscription items.
- Click the bin icon next to the product you want to remove.
- Click Remove to confirm.
Skip a delivery
Skip your next order
- Go to Orders.
- Click Skip next to your upcoming order.
- When prompted, click Confirm to skip your next subscription order.
Reschedule
Push out your next order date
- Go to Orders.
- Click Reschedule next to your upcoming order.
- Choose how far you'd like to move your order, or select a custom date.
- Click Reschedule to save your changes.
Pay & process now
Process your order immediately
- Go to Orders.
- Click Pay and process now next to your upcoming order.
- Review the confirmation pop-up, which will show your next payment date.
- Click Process now to confirm.
Change frequency
Switch between 1, 2 or 4-weekly
- Go to Subscriptions and click Manage subscription.
- Click the pen icon next to your subscription frequency.
- Select your preferred frequency from the dropdown menu.
- Tick the checkbox to acknowledge that your card will be charged according to your new payment schedule.
- Click Save (if prompted).
Delivery or collection
Switch between delivery & collection
- Go to Subscriptions and click Manage subscription.
- Click the pen icon next to your shipping method.
- Select your preferred shipping option from the dropdown menu.
- Click Save (if prompted).
Pause
Take a break without cancelling
- Go to Subscriptions and click Manage subscription.
- Click Pause.
- When prompted, click Pause again to confirm.
Resume
Restart a paused subscription
- Go to Subscriptions and click Manage subscription.
- Click Resume.
- When prompted, click Resume to confirm.
- Please note that your next subscription order will be processed immediately.
Update payment method
Change your card details
- Go to Subscriptions and click Manage subscription.
- Click the pen icon next to your payment card details.
- Enter your new card details.
- Click Pay R1 to verify your card.
- A temporary R1 authentication charge will be made and automatically refunded.
Thinking about cancelling?
Before you cancel, let's see if we can help.
Most cancellations have a quick fix. Select the option below that fits your situation:
If you still want to cancel: log into your dashboard â select your subscription â click "Cancel." Any order already charged will still be delivered.
Frequently asked
All your questions, answered
The things our pack members ask us most, especially around payments and managing their subscription.
Yes, you'll need a Happy Hounds customer account to subscribe. Create your account here. You'll use this to log in whenever you want to skip, pause, edit or make changes to your subscription.
Your first order is charged at checkout, immediately, just like a normal once-off purchase. After that, your card is charged automatically on a rolling cycle based on your chosen frequency (weekly, every 2 weeks, or every 4 weeks). You'll always receive an "Upcoming Order" email before any charge, giving you time to skip, edit, or pause if needed.
Yes, your card details are never stored on the Happy Hounds website. All payments are securely processed by Paystack, our trusted payment partner.
You can choose between every 1, 2 or 4 weeks. If food is piling up, switching to a less frequent option is the easiest fix, takes about 30 seconds from your subscription dashboard.
Your subscription renews on a rolling cycle based on your chosen frequency, weekly, every 2 weeks, or every 4 weeks, rather than on a fixed calendar date. This keeps your pup's supply consistent regardless of how long a given month is.
Yes, when adding any product to your subscription, you must select the quantity, size and packaging for each product individually. These selections are required for every item.
Yes! Collect for free from our store at 131 Sir Lowry Road, Foreshore, Cape Town, 8001. Delivery is available across Cape Town and surrounds for R92.
Simply skip it, click "Orders" then "Skip" before your renewal date. Your subscription stays active and resumes on the following cycle with no charge.
Absolutely, and we'd recommend it if you're going away, have a stockpile, or just need a breather. Pausing keeps all your settings intact so you don't have to set everything up again. Go to Subscriptions â Manage subscription â Pause.
We'll email you to let you know and give you time to update your payment details. Go to Subscriptions â Manage subscription â click the pen icon next to your card details. Your subscription won't be cancelled, we'll retry once your new card details are saved.
Log into your account, go to your subscription dashboard, select your active subscription, and click "Cancel." If your next order has already been charged, it will still be delivered. We'll confirm your cancellation by email.
